Totally Covered Event Rentals: Party & Tent Rentals in the GTA
How far in advance should I place my order?
When planning your function you should be placing your order at least 1-2 months in advance. If it is a wedding that you are planning you should be looking at least 6 months advanced booking.
Am I responsible for cleaning dishware, cutlery & linens?
No. We ask that you simply scrape all food off the dishes, rinse and place them back into the containers in which they arrived. Glassware should be emptied and returned to the boxes up-right.
Is there a credit for returned equipment?
There are no refunds on unused equipment. All equipment ordered and delivered must be paid for used or unused.
Do I have to wash the linens?
No. All linen is washed on return to us. Please shake out the linens to remove any debris and pack them in the linen bags provided. Do not place the linens in any plastic bags as the linens will mildew. If any linens or skirting is damaged, from wax, cigarette burns, ink or other damage, charges will be applied. Please treat all rentals as they were your own.
Am I responsible for losses and breakage?
The customer is responsible for the rental equipment from the time that it is delivered until it has been picked up by Totally Covered Event Rentals or it has been checked back into our warehouse by the customer. Please keep all equipment secure, dry and protected from the elements as we do charge for missing, broken and water damaged equipment at full replacement cost.
Do you offer a Damage Waiver?
Totally Covered Event Rentals offers a damage waiver on all rentals excluding tents. A damage waiver is not insurance. The customer is responsible for any loss or damage to the rented property. The customer is also responsible for returning all equipment in the same condition in which the equipment was received, except for ordinary wear and tear. All broken or damaged items must be returned to Totally Covered Event Rentals. If items are not returned, they will be deemed missing and invoiced for replacement value.
Damage Waiver covers broken items by normal use
Damage Waiver does not cover missing items. Full replacement value is charged for missing items
Damage Waiver does not cover damage due to your neglect or abuse
Damage Waiver does not cover damage from misuse/neglect/abuse/theft or unexplained disappearance
Damage Waiver does not cover loss of china, linens, glassware and cutlery
Damage Waiver does not cover any damage to linens i.e.: ripped, torn, shredded, burned, wax, ink, mold, missing
Damage Waiver does not cover damages to any equipment if equipment is left to the elements (not covered or sheltered)
Full replacement value will be charged for any equipment missing or damaged due to neglect/abuse/theft
Damage Waiver charge will be 5% of rentals (excluding tents charges)
Damage Waiver does not include any damages to tents
In the event that the Damage Waiver is declined, a security deposit will be required
When do we deliver?
We deliver usually the day before your event. If you are having a tent set up we usually set up two to three days before your event. Specific delivery instructions can be given once your order has been taken and prior to delivery.
Do you deliver at specific times?
Our delivery schedule is pre-planned 3-5 days before the date of your event so that we may provide the best service to everyone. We will inform you of the delivery/pick up time 2-3 days before delivery. During the busy season we have a very tight schedule. We will do our best to accommodate specific delivery times, but there are times when this is not possible.
All deliveries are to the ground floor only. There is an additional charge for upstairs or downstairs and for those deliveries that require an elevator or if they are in an area of difficult access. Please inform us of any special delivery instructions at the time of booking.
Do you set up tables and chairs?
We can set up your tables and chairs if the request is made prior to delivery for a fee. Please contact our office for pricing. Otherwise all rentals will be left neatly stacked in a single area. Upon pick up, tables, chairs and all other rentals should be left as they were dropped off.
Do I have to place a deposit when I place my order?
In order to ensure that the equipment is available to you for the date requested, a 25% deposit is required upon booking your rentals. The deposit is non-refundable.
When is the balance of the order due?
The remaining balance is due one week prior to your event. If paying by personal cheque, we require the balance two weeks prior to your event. For your convenience we do accept Visa or MasterCard.
What is your cancellation policy for tent orders?
All tent orders cancelled within 30 days of delivery will be charged a 50% cancellation fee. It is the responsibility of the customer to pay for the total cost of the tent if the tent is cancelled within 14 days prior to the function date.
How do I choose the right size of tent?
There are several questions that you should ask yourself when deciding if you are going to be using a tent for your event.
What is the date and location of the event?
Do you have enough space for the tent?
Will you be prepared for weather conditions?
What size of tent will you require?
How many people are attending?
Will you require additional tents for caterers, etc.?
Will the tent be set up on grass? Surfaces such as asphalt, cement, and gravel require a more involved set up and there are additional charges.
What season will the tent be set up in?
Do you own all of your tents or do you sub-rent them from other tent rental companies?
We own all of our tents. All of the pictures that you see in our gallery are pictures of our own tents. They are not stock photos or pictures of other company’s tents. This is a question that is asked by our customers very often. When you are requesting quotes from tent rental companies it is always a good idea to ask them if they own their tents. There are many companies that advertise that they rent tents, but do not own them. They sub-rent from other rental companies. This sometimes can affect the price that you are quoted as well as the quality of the tents and the quality of the service that you will receive from a company that is sub-renting from other tent rental companies.