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How
far in advance should I place my
order? |
When
planning your function you should be
placing your order at least one to
two
months in advance. If it is a
wedding that you are planning you
should be looking at least
6 months advanced booking.
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Am I responsible for cleaning
dishware, cutlery & linens? |
No. We
ask that you simply scrape all food
off the dishes, rinse and place them
back into
the containers in which they
arrived. Glassware should be emptied
and returned to the
boxes up-right.
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Is there a credit for returned
equipment? |
There
are no refunds on unused equipment.
All equipment ordered and delivered
must be
paid for used or unused.
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Do I
have to wash the linens? |
No.
All linen is washed on return to us.
Please shake out the linens to
remove and debris
and pack them in the linen bags
provided. Do not place the linens in
any plastic bags as
the linens will mildew. If any
linens or skirting is damaged, from
wax, cigarette burns,
ink or other damage, charges will be
applied. Please treat all rentals as
they were your
own
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Am I responsible for losses and
breakage? |
The
customer is responsible for the
rental equipment from the time that
it is delivered
until it has been picked up by
Totally Covered Event Rentals or it
has been checked back
into our warehouse by the customer.
Please keep all equipment secure,
dry and protected
from the elements as we do charge
for missing, broken and water
damaged equipment at
full replacement cost.
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When do we deliver? |
We
deliver usually the day before your
event. If you are having a tent set
up we usually
set up two to three days before your
event. Specific delivery
instructions can be given
once your order has been taken and
prior to delivery. |
Do you deliver at specific times? |
Our
delivery schedule is pre-planned 3-5
days before the date of your event
so that we
may provide the best service to
everyone. We will inform you of the
delivery/pick up
time 2-3 days before delivery.
During the busy season we have a
very tight schedule.
We will do our best to accommodate
specific delivery times, but there
are times when
this is not possible.
All deliveries are to the ground
floor only. There is an additional
charge for upstairs, or
downstairs and for those deliveries
that require an elevator or if they
are in an area of
difficult access. Please inform us
of any special delivery instructions
at the time of
booking.
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Do you set up tables and chairs? |
We can
set up your tables and chairs if the
request is made prior to delivery
for a fee.
Please contact our office for
pricing. Otherwise all rentals will
be left neatly stacked in a
single area. Upon pick up tables,
chairs and all other rentals should
be left as they were
dropped off.
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Do I have to place a deposit when I
place my order? |
In
order to ensure that the equipment
is available to you for the date
requested, a 25%
deposit is required upon booking
your rentals. The deposit is
non-refundable. |
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When is the balance of the order
due? |
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The remaining balance is due one
week prior to your event. If paying
by personal cheque, we require the
balance two weeks prior to your
event. For your convenience we do
accept Visa or MasterCard.
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What is your cancellation policy for
tent orders? |
All
tent orders cancelled within 30 days
of delivery will be charged a 50%
cancellation
fee. It is the responsibility of the
customer to pay for the total cost
of the tent if the tent is
cancelled within 14 days prior to
the function date. |
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How
do I choose the right size of tent?
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There
are several questions that you
should ask yourself when deciding if
you are going
to be using a tent for your event.
-What is the date and location of
the event?
-Do you have enough space for the
tent?
-Will you be prepared for weather
conditions?
-What size of tent will you require?
-How many people are attending?
-Will you require additional tents
for caterers etc?
-Will the tent be set up on grass?
Surfaces such as asphalt, cement,
and gravel require a
more involved set up and there are
additional charges.
-What season will the tent be set up
in |
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CLICK HERE TO VIEW OUR GUIDELINES FOR TENT SEATING>>
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